Q. What are your shipping timelines?
In general, our suppliers take no more than a week to ship your product out to you. Shipping times vary, depending on your final destination. You will be sent tracking notifications once your order is shipped, so you can know when to expect your goodies in the mail!
Q. Why are you promoting Christmas sales in October?
Because ... shipping to PO Boxes internationally has already been impacted due to fewer international flights around the world. Let's beat the holiday surge in mail and make sure your gifts get here in time for Christmas. You can thank us/Santa later ;)
Q. Why are shipping costs so high?
One word. COVID-19. Read here (Bloomberg), and here (The Economist) to learn a bittle about how the global phenomenon of rising shipping costs is a very real thing.
Q. Can I get a refund for my order?
Yes, refunds/store credits are generally allowed.
However, due to covid-related concerns, we cannot accept returns for face-masks unless they have remained in their original packaging (untampered).
Other items excluded from returns: sales items, gift cards or custom products (such as personalized items).
Please get in touch if you have questions or concerns about your specific item.
Q. What if my product arrives damaged in the mail?
Oh dear! Please snap a quick pic of it, and mail it pronto: firstname.lastname@example.org, along with your order number. We will gladly send a replacement at no cost to you.
Q. How long do I have to submit a claim for a return/exchange?
I feel your pain! You've waited patiently for your goods to be delivered, only to be disappointed by them. The sooner you let us know about a defect, the sooner we can rectify the situation. Let us know as soon as you can, but no later than 14 days from receiving your product in the mail.
I understand that this is a tight deadline, especially considering how long the items took to ship to you, but I'm beholden to the deadlines given to me by my suppliers. Help me to help you by emailing: email@example.com as soon as possible.
Q. Will I have to pay for the cost of returning/exchanging an item?
We're happy to cover the cost of the return shipping fee if you'd like to exchange your product for something else at our store. However, if you are simply returning an item, then the shipping fees are on you.
Q. Can I make changes to my shipping address?
Yes, only if the shipping address update is only possible if the order has not been shipped yet. Email: firstname.lastname@example.org with your request, and we will look into it for you asap!
Q. Where are your suppliers from?
As far as possible, my suppliers are found in the US of A! However, where there are opportunities to collaborate with small businesses based at our current post (go, Oz!), we enjoy supporting local as well.